Thank you for choosing products from Wlynor.xyz. We are committed to providing high-quality products and excellent after-sales service. Below is our warranty policy to ensure your rights as a customer when shopping with us.
1. Warranty Scope
This warranty policy applies to all products sold on Wlynor.xyz, except those specifically stated as non-warranted in the product descriptions. Covered products are protected against manufacturing defects and material issues for a specific period from the purchase date.
2. Warranty Period
- The warranty period for each product will be stated in the product description on Wlynor.xyz.
- The warranty begins on the purchase date and applies only to products that remain in their original condition and have not been repaired or modified by third parties.
3. Warranty Conditions
To qualify for warranty coverage, your product must meet the following conditions:
- The product must be intact, without damage or signs of improper use.
- You must provide a proof of purchase and product details (product code, purchase date, etc.).
- Issues caused by user errors, accidents, natural disasters, or improper use are not covered under warranty.
4. Warranty Claim Process
If you encounter any issues with your product, please follow these steps to request a warranty:
- Contact us via email or our customer service phone number.
- Provide product details, the invoice number, and a description of the issue.
- We will verify the warranty claim and notify you of the next steps.
5. Products Not Covered by Warranty
Please note that some products are not covered by our warranty, including but not limited to:
- Used products or those with signs of damage caused by the user.
- Consumable items like batteries, cables, or parts that may wear out during use.
- Products no longer within the warranty period or those that have been repaired by external services.
6. Warranty Entitlements
When your product qualifies for warranty, we will perform one of the following actions:
- Free repair: If the product can be repaired, we will fix it free of charge and send it back to you.
- Product replacement: If the product cannot be repaired, we will replace it with a new or equivalent product.
- Refund: In case the product cannot be repaired or replaced, we will refund your payment.
7. Shipping Fees
- In warranty cases, we will cover the shipping costs for returning defective products to us.
- However, if you request a return for reasons unrelated to warranty (e.g., dissatisfaction or change of mind), you will be responsible for the shipping costs.
8. Warranty Claim Processing Time
We aim to process warranty claims within 7-10 business days of receiving the claim. This timeframe may vary depending on the specific case.
9. Exclusions from Warranty
Warranty will not apply in the following cases:
- Product damage caused by environmental factors such as water, high temperatures, or chemicals.
- Damage caused by improper installation, incorrect usage, or poor maintenance by the user.
- Issues arising from changes, repairs, or modifications by third parties not authorized by Wlynor.xyz.
10. Wlynor.xyz’s Commitment
We are committed to ensuring that all products sold meet high-quality standards and comply with warranty conditions. We will make every effort to resolve customer issues and ensure your satisfaction.