Welcome to wlynor.xyz! We are committed to providing the best shopping experience for our customers. However, in case you need to return a product, our return policy will help you understand the process and requirements for returning items. Please read the following terms carefully to ensure your rights are protected.
Return Eligibility
We want to ensure that you are always satisfied with your purchase from wlynor.xyz. However, if for any reason you are not satisfied with your purchase, we allow returns within 30 days from the date you receive your order. Below are the conditions for returns:
- Unused product in its original condition: The product must be new, unused, and not damaged.
- Original packaging and tags intact: The product should be returned in its original packaging with tags still attached.
- Receipt or proof of purchase: You must provide a receipt or any proof that shows the product was purchased from wlynor.xyz.
- Exclusions: Some products are not eligible for return, including discounted items, customized products, or items specifically marked as non-returnable.
Return Process
To initiate a return, please follow these steps:
- Step 1: Contact us via email or customer support phone number to notify us of your intent to return the product.
- Step 2: Provide details about the product you wish to return, including order number and reason for return. We will review and confirm your request.
- Step 3: Once your request is confirmed, you will receive instructions on how to pack and send the product back.
- Step 4: Send the product back to us as per the instructions. The return shipping cost will be covered by you unless the product is faulty or not as described.
Non-returnable Items
Certain products are not eligible for return, including:
- Damaged or improperly used products: If the product is damaged due to misuse or does not meet return conditions, we cannot accept the return.
- Discounted items: Some products with special discounts are non-returnable, unless there is an issue related to quality or product defects.
- Customized products: Products that are personalized or made to the customer’s specifications are non-returnable.
Refund Process
When a return is accepted, you will be refunded via the original payment method used at checkout. Refund processing time depends on the payment method and may take 7 to 14 business days to complete.
- Credit card payments: Refunds will be processed to the credit card account used.
- E-wallet payments: Refunds will be credited back to the e-wallet used.
Faulty or Incorrect Products
We apologize if you receive a faulty or incorrect product. If the product is defective or does not match the description, you can request a return or exchange within 30 days of receiving your order. The steps to return a faulty product include:
- Contact customer service: Send details about the issue with the product or incorrect description, along with images if possible.
- Confirmation from us: Once we receive your issue, we will confirm and provide further instructions on returning or exchanging the product.
- Return shipping cost: If the product is faulty due to a manufacturing issue, wlynor.xyz will cover the return shipping cost.
Important Notes
- Policy changes: wlynor.xyz reserves the right to change or update the return policy at any time without prior notice. Any changes will be posted on our website.
- Processing time: While we strive to process return requests promptly, it may take 7 to 14 business days to complete the process.
- Customer responsible for return shipping: In cases where the return is not due to a product issue or fault on our part, the customer will bear the return shipping cost.
Conclusion
We hope you are satisfied with your purchase from wlynor.xyz. However, if you encounter any issues with your product, please refer to our return policy to ensure your rights. If you have any questions or need further assistance, feel free to contact our customer support team.